What to Know Before You Flow

How do I book?

• Registration opens 2 weeks in advance.

• If a class is full, you can join the waitlist.

How do I cancel?

• Cancel via the Momence app.

• Do not call or email to cancel.

• You must cancel at least 24 hours before class to keep your credit.

• Late cancels will forfeit the session.

• A $15 fee will be charged to your account if you “no show” your session.

If you do not attend a scheduled class and fail to cancel, a $15 no-show fee will be charged to the card on file. Canceling is quick and easy directly through the Momence app.

All purchases are final sale. If you cancel a class within the allowed cancellation window, the class will be returned to your account as a credit, not refunded to your credit card. Credits can be used to book a future class.

• You’ll be automatically added when a spot opens.

• Signing up for the waitlist is like signing up for the class. If you do not have a class credit on your account you will be charged the drop-in rate once added.

• We’ll send you an email and text confirmation.

• Unsure if you’re in? Check the app.

• Remove yourself to the waitlist if you are no longer able to attend - the cancellation policy applies.

• Waitlist closes 45 minutes before class time.

• Grip socks (required for Reformer/equipment classes). There are grip socks available to purchase if needed.

• Water bottle

• An open mind

• We provide gym towels and all equipment.

Memberships are currently unavailable for new subscriptions

A membership is perfect for clients who come consistently—like once a week or more. You’ll get a set number of classes every 28 days, plus perks like retail discounts and the option to lock in recurring times. Memberships renew automatically and require a 3-month minimum commitment.

A class pack is more flexible. It’s a one-time purchase of a set number of classes (like 5 or 10) that you can use at your own pace. No auto-renewals, no commitment—just book when it works for you. All packages expire in three months.

Payment on file:

• A credit card must be saved to your Momence account.

• You can update this anytime by logging in.

Memberships:

• If your card is declined, your account will be put on hold and future bookings will be canceled.

• You can freeze your membership for up to two consecutive weeks.

• Use the Mitchell Street front entrance.

• Metered parking is enforced Mon–Sat, 9am–6pm (except holidays).

• Free parking is available nearby on Michigan Street (behind the library) and Woodland Ave.

• We’re not responsible for lost, stolen, or misplaced items.

• Items left behind will be placed in the Lost & Found cubby by the entrance.

• We hold items for 2 weeks.

• Unless you hear from us, classes are still on. If a class is canceled, we will always notify you. If classes are running, our 24-hour cancellation policy still applies.

Arrival Time

• If it’s your first class, arrive 5-10 minutes early to get settled and meet your instructor.

• We build in a 10-minute transition window between classes.

Personal Belongings

• Cubbies are provided, but please leave valuables at home.

• We are not responsible for lost or stolen items.

Health & Safety

• Let your instructor know about any injuries or health concerns before class begins.

Jewelry Policy

• For the safety and longevity of our equipment, no jewelry may be worn during class, including rings. This policy helps protect the reformers for everyone. (Fitness rings and watches are allowed.)